Support handled by Horizon technicians, with no phone menu and no scripted answers. Below, the questions most often asked before signing up.
No phone menus and no automated replies without context. Support is provided by people — Horizon technicians who understand your business and resolve issues quickly, 24/7, in English, Spanish and Portuguese.
Open a ticket at any time through our portal and follow the complete history of your requests in one place.
You talk directly to the people who run the infrastructure. No outsourcing and no scripted answers — real diagnosis and real resolution.
Availability backed by a 99.90% SLA. Monitored tickets, with migrations, domain settings and day-to-day questions answered with priority.
On Horizon's own infrastructure in Brazil, with replication between Goiânia and São Paulo. No copy is stored outside the country.
Data is not stored in third-party clouds and is not used for advertising.
No. Email, calendar, files and the document, spreadsheet and presentation editors all run in the browser.
There is a native Android app. There is no native app for iPhone and iPad, but the webmail is an installable web app: from the browser it can be added to the home screen and then opens in its own window, without the browser bar.
The same applies on Windows — the webmail can be installed and used as a desktop email program.
Yes, but external access via IMAP and POP is turned off by default on each mailbox, for security. The administrator enables it account by account in the admin panel.
Setup is manual, using the servers and ports shown in the panel. There is no automatic account detection.
Yes, measured per hour: about 500 messages or 1,000 recipients per account each hour. It is a protection against abuse, and the limit can be adjusted by the administration according to the company's needs.
The mailbox can be used immediately after the administrator creates it, both in the webmail and in the app.
Yes. The archive is kept in standard IMAP format, with no lock-in: by enabling external access, the company can download everything with any email client and take it along. Users export their own contacts as vCard, through the webmail.
There is currently no button that generates a single file with the entire mailbox — the way out is through IMAP itself.
Accounts from $0.99 per month, with volume discounts.
